Widerrufsrecht
Return & Refund Policy
Returns
At SunVibe, customer satisfaction is important to us.
You have the right to return your order within 14 days of receiving your item.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Include all original packaging and accessories
- Be accompanied by proof of purchase
To request a return, please contact us at:
Email: official.sunvibe@gmail.com
Once your return request has been reviewed, we will provide further instructions regarding the return process.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at:
official.sunvibe@gmail.com
We will review the issue and work to resolve it as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Items damaged through misuse or improper handling
European Union 14-Day Right of Withdrawal
Customers located within the European Union have the right to withdraw from their purchase within 14 days without providing a reason.
Returned products must be in their original condition, unused, and in their original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
Approved refunds will be processed to the original payment method within 10 business days.
Depending on your bank or payment provider, additional processing time may apply.
If you have not received your refund within 15 business days after approval, please contact:
official.sunvibe@gmail.com